Floor Manager
Reports to: Store Manager
Description

Supervises a team of associates within a department.
Is responsible for overseeing sales, merchandise presentation, customer
service and operational functions within the department and the store.

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Business Responsibilities

• Works with plans, budgets and other available tools to ensure maximum profi tability.
• Maximizes sales opportunities through being commercial and ensuring outstanding customer service.
• Actively uses sales information to make business decisions regarding merchandise and scheduling of staff
• Ensures that all merchandise is properly received and put out on the fl oor in a timely manner within the department/store.
• Ensures excellent customer service throughout the store and reacts to all customer complaints that arise.
• Plans and coordinates together with the Visual Merchandisers all activities concerning advertising, campaigns, promotions and activities in his/her department.
• Performs all store routines, including the opening and closing of the store.
• Controls all customer returns and completes employee returns/purchases.
• Eff ectively schedules and adjusts staff hours according to needs of business.

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Job Requirements:

• Preferable 2-3 years prior retail management experience.
• Good knowledge of English.
• Ability to work with our shared values and be a symbolic leader.
• Exceptional customer service skills and interpersonal skills.
• A strong fashion consciousness.
• Must have strong merchandising skills and the ability to drive business commercially.
• Must be able to work a fl exible work schedule
• Excellent written and verbal communication skills.
• Basic computer skills, such as browser navigation, software interaction, and data entry are needed.in a consistent and confi dential manner with store management team