FAQ's

BIASA uses the Xendit Payment processing platform. This fully secure and encrypted processor accepts payment from: Credit Card, Debit Card, MasterCard®, Visa®, JCB® with 2% service fee. We accept most international Credit Cards, when placing your order, you must enter the international billing address that is linked to your credit card. 

For your convenience, we added a new payment method via bank transfer for all Indonesian bank account holders. When you choose this payment method, you will receive a unique virtual account number to arrange the payment from specific banks completed with detailed instruction.

A: Your transaction and payment details are directly handled by a secure gateway, and under strict banking standards and encryption, you can read more about this here

Your credit card details are sent directly to our payment processor and can not be read or accessed by any other 3rd party – Including BIASAGROUP

A: Due to national regulations our website currently does not accept payments via Paypal. We will notify you when we amend this as it is in planning. Sign up to our mailing list to be the first to receive all of our updates.

Should you wish to find an alternate payment method, please feel free to contact us directly to arrange a more suitable payment method.

A: CVV stands for Card Verification Value. CVV is  the last three to four digits usually appearing on the back of the card next to the card holder’s signature. 

A: If you receive notification that your credit or debit card or other payment method has been declined, please ensure that:

You have sufficient funds available on the card’s balance. 

The card details or payment information entered are correct.
(16 digit card number, card type, address, 3-4 digit cvv/security code and address / zip code)

Your credit card has not expired.

Your bank has not issued any block for international commerce, or requires an OTP (3DS Security option)

You have entered the correct OTP (if required)

If you have saved your card details or payment information, we also recommend that you,

Check the selected card or method of payment is active and that it has not expired

Ensure the billing address matches the credit card or payment method used for payment

Update your credit card details directly in “My Account” or you can add a new credit card at the payment step

You can modify your billing information at the payment details step.

Ensure you have supplied a correct 3-4 digit CVV security number for the selected card or payment method

We always re-prompt this information to uphold the security of your stored details. Please contact your issuing bank or payment provider if you are still having issues. Should your bank revert back that all is ok on their end, please contact us for further assistance.